Who can read a transcript
Members of the workspace read decrypted text in Conversations. Kylo decrypts a body only when a signed-in member of the owning workspace opens the thread, and the encrypted value never reaches the browser. Another workspace cannot see the thread.What is stored
The agent also keeps your customers’ WhatsApp history in WhatsApp itself. The customer’s own phone remains a readable record that Kylo does not control.
Exports
Export as JSON and Export as CSV contain metadata only: ids, channel, contact label, message kind and label, timestamps, delivery status, and delivery error. They never contain message text.Delete
Deleting a conversation removes its message rows and, best effort, the agent’s memory of the thread. The contact can message again and start a new thread.Conversations
The inbox.