A channel is a surface where your agent talks to customers. Open an agent and select Channels to see the catalog. The page has a Search channels field and one card per channel. A live card has a working button. A coming-soon card is dashed, shows a Coming soon tooltip, and has a disabled Connect button.

​
Live channels

WhatsApp

Connect a WhatsApp Business number with Facebook login or an access token.

Website chat

A chat bubble on your site. The card is named Chatbot in the app and its button is Deploy.

​
Coming soon

These appear in the app as disabled cards. They cannot be connected yet.

Email

Connect an email address and let the agent respond to customer messages.

Facebook Messenger

Messenger conversations in the same agent inbox.

Instagram DM

Instagram Direct Messages in the same agent inbox.

Telegram

Run your agent as a Telegram bot.

SMS

Send and receive SMS through your agent.

Phone

Let your agent handle inbound phone calls.

Shopify

Answer shoppers with live store and order context.

Zendesk

Handle Zendesk tickets and conversations with your agent.

Salesforce

Connect Salesforce so your agent helps with CRM conversations.

Slack

Let your agent answer in Slack channels and threads.

WordPress

Embed the agent on WordPress sites.

Android SDK

Integrate your agent into Android apps with the Kylo SDK.

iOS SDK

Integrate your agent into iOS apps with the Kylo SDK.
Email, Messenger, and Instagram are not available yet. Nothing in these docs describes a working version of them.

​
How the live channels compare

Message storage is explained on Conversation privacy, and credits on Plan and credits.

Connect WhatsApp

Choose a method and connect.

Embed website chat

Put the bubble on your site.